1. Returns

1.1 Damaged or Defective Items

If you receive a damaged or defective item, please contact us at [customer support email] within [number of days, e.g., 14 days] of receiving your order. To expedite the process, please include your order number, a description of the issue, and any relevant photos.

Upon verification of the issue, we will provide instructions on how to return the damaged or defective item. We will cover the cost of return shipping and, depending on availability, replace the item or issue a refund.

1.2 Unwanted Items

If you wish to return an item that is not damaged or defective, please contact us at [customer support email] within [number of days, e.g., 30 days] of receiving your order. The item must be in its original condition, and you will be responsible for the return shipping costs.

Upon receiving the returned item in satisfactory condition, we will issue a refund for the cost of the item, excluding the original shipping charges.

2. Exchanges

2.1 Damaged or Defective Exchanges

If you need to exchange a damaged or defective item, please contact us at [customer support email] within [number of days, e.g., 14 days] of receiving your order. We will provide instructions on how to return the item. Once we receive the item, we will send you a replacement at no additional cost.

2.2 Unwanted Item Exchanges

We do not currently offer direct exchanges for unwanted items. If you wish to exchange an item for a different one, please follow the return process outlined in section 1.2 and place a new order for the desired item.

3. Refunds

Refunds will be processed within [number of days, e.g., 7 days] of receiving the returned item. The refund will be issued to the original payment method.

4. Contact Information

If you have any questions or concerns about our Returns & Exchanges policy, please contact our customer support team at [customer support email].